In 2019, it was proposed to move the Concert Hall Box Office to the lobby of Victoria Hall. It would also be a reception desk and function as a Visitor Information Centre. The estimated cost was $40K.  At the time, Council decided to defer the project primarily because of budget considerations. But at the Committee of the Whole meeting on 27 November, 2023, Council approved spending $15K on a “Centralized Customer Services Desk located within the front foyer of Victoria Hall in the current location of the existing Security Desk”. The idea was to have a single point of contact for all Town Departments. Requests and complaints would be input at the desk into a data base so as to give a better understanding… Read complete articleService Desk in Victoria Hall Lobby